Support & Contact — WorkLogTracker
Developed and operated by RMTracker S.L.
1. To whom to address
Before anything, it is advisable to know who can resolve each issue, because in WorkLogTracker not always is RMTracker.
| If you are… | And your request is about… | Contact |
|---|---|---|
| Employee | Your records, your parts, your schedule or a correction | Your company, which is responsible for this data |
| Employee | You cannot access, the application fails or something does not appear | The support of RMTracker, or the owner of your company's account |
| Customer (account owner) | Subscription, billing, registrations and cancellations, service operation | The support of RMTracker |
2. How to contact
| Support and general inquiries | info@rmtrackersolutions.com |
|---|---|
| Privacy and exercise of rights | legal@rmtrackersolutions.com |
| Phone | +34 601 635 964 |
| Postal address | RMTracker S.L., Avenida de Andalucía 36, Local 2, 29793 Torrox (Málaga), España |
| Form | Contact form |
3. What to include when writing
The more specific the notice, the sooner it is resolved. Help include:
- The name of the company registered and the email you use to access.
- What you were doing and what you expected to happen.
- The date and approximate time, especially if the problem affects a specific transaction.
- The device and operating system, and a screenshot if the problem is visible on screen.
Do not send passwords. Support never asks for them, and you do not need to know them to help you.
4. Deadlines
Requests are processed in order of arrival and answered as soon as possible. Requests to exercise rights related to data protection are processed within the one month period provided for in Article 12 of the GDPR, which may be extended in accordance with that same article.
A notice that affects the possibility of registration has priority over any other, because it depends on whether the customer can fulfill their legal obligation to register hours.
Account cancellation and data deletion
The subscription is cancelled from the app itself. To request the deletion of the account and associated data, there is a specific form.
Before requesting the suppression, it is advisable to export the attendance record: labor regulations require the employer to keep it for four years, and once deleted, it cannot be recovered.
6. Related documents
legal@rmtrackersolutions.com.